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Frequently Asked Questions
Standard shipping time is 5 to 12 business days from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary.
We process all orders in EUR. If you are located in another country, during checkout your order will automatically be converted at the current exchange rate.
We put together a handy link: https://powermag.world/policies/shipping-policy here and you can track your order https://powermag.world/apps/parcelpanel. Please note customers are responsible for any customs and tax charges for their order.
You will receive a Shipping Confirmation email once your order ships that contains your tracking information. Orders are fulfilled in 24 to 48 hours.
If you need to makes changes to your order you will need to contact us within 24 hours of placing the order. We cannot cancel your order once it has already been shipped. You can view our full refund policy https://powermag.world/policies/refund-policy.
We do ship every item with extra padding. Despite this, sometimes items arrive damaged due to mail service mistreatment. If this happens to you, please reach out with your order number, and a picture of the damaged item.
We use state of the art Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.
We are based in The Netherlands. Our fulfillment centers are located across Europe.